Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
We source the finest Mongolian cashmere, ensuring every piece meets our rigorous standards for softness, durability, and ethical production.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Delivery times and costs vary by location and will be calculated at checkout.
How should I care for my cashmere garments?
We recommend hand washing in cool water with a specialized cashmere detergent, or professional dry cleaning to maintain the integrity of the fibers.
What is your return policy?
You may return any unworn, unwashed items with original tags attached within 28 days of receipt for a full refund or exchange.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Do you offer a repair service?
We pride ourselves on the longevity of our garments and offer a professional repair service for N.Peal items to help extend the life of your knitwear.